FAQ
Q: Why should my company shred documents?
A: You have a legal responsibility to keep sensitive customer and employee information from falling into the wrong hands. Businesses can no longer throw confidential documents away. Eliminating certain data in a timely fashion limits your liability in litigation and protects proprietary information from competitors. Our paper shredding service will securely eliminate confidential information.
Q: Since we have a paper shredder in our office, why do we need to outsource paper shredding?
A: Most office-size paper shredders take time to feed and cannot accommodate sizable quantities of documents. Larger capacity document shredders involve capital investment, maintenance and service calls. Lastly, both large and compact paper shredders share the same basic problem – they will eventually break.
Q: What else can you destroy besides paper?
A: Incred-A-Shred's powerful Shred-Tech trucks will shred just about anything. We can destroy paper clips, staples, binders, books, and small amounts of discs and CD-ROMs. When needed, we can destroy items such as hard drives, reel tapes, and cassette tapes, and large amounts of plastics, discs or CD-ROMs when a “special product run” is requested.
Q: How does the Incred-A-Shred mobile shredding system work?
A: We provide on-site document shredding services using our state-of-the-art mobile paper shredding trucks. On days designated by the schedule you develop with us, our bonded drivers will arrive and shred on-site all materials collected from your Incred-A-Shred consoles and bins. Our “hands-free” shredding process means our employees do not directly handle your documents. The material is deposited directly from the collection bins into the shredding compartment via the bin hoist on the side of the truck. All Incred-A-Shred trucks are equipped with GPS tracking services. We know where our trucks are at any given time and we keep a record of the routes.
Q: What happens to the materials after they are destroyed?
A: All shredded materials are securely recycled through our partnerships with recyclers. Every day, Incred-A-Shred trucks are emptied at various recyclers throughout the region. Many of our larger customers require that we report the actual poundage recycled per location.
Q: Can I witness destruction of my confidential materials?
A: On-site monitoring is available through cameras installed in the shredding and collection compartments in the trucks.
Q: Is a shredding schedule necessary?
A: By destroying records according to a set schedule, a company appropriately limits risk. Based on your company's needs, Incred-A-Shred will schedule a regular time – daily, weekly or monthly – to destroy and then recycle your sensitive material.
Q: Do you offer a certificate of document destruction?
A: We issue a Certificate of Destruction form when records have been destroyed. The form will include data and method of destruction, description of the disposed materials, dates covered, statement that records were destroyed as part of the normal course of business, and signatures and names of individuals supervising and witnessing the destruction. We can also provide detailed monthly report outlining pounds of material recycled.
Q: Do you offer a shredding service guarantee?
A: If, for any reason, Incred-A-Shred cannot provide a level of service that exceeds a customer's expectations and our standards, we will provide service free of charge until an alternative shredding solution is implemented.
Q: What regulations do you adhere to?
A: Incred-A-Shred is a National Association for Information Destruction (NAID) “AAA” certified provider. We adhere to all applicable laws, regulations and guidelines.
Q: What customer support do you offer?
A: We recognize that customer satisfaction is earned every week with every service…and we have earned the reputation of offering the best, most reliable service in the industry at a reasonable price. Customer support involves a senior account representative responsible for managing your account, as well as customers service reps located in our call center to provide daily phone call support from 8 AM to 5 PM, EST.
Q: What are payment and billing options?
A: We provide customized monthly billing. Our invoicing programs are incredibly flexible with regards to the type of information displayed on the invoices.
Q: Do you require your employees to be bonded and drug tested?
A: We seek and employ individuals with only the highest level of integrity and competency among our operations, driver and customer service employees. When hiring, we prefer retired military, police and fire/emergency personnel who have proven time and again that they make the right decisions regardless of the situation. All employees are bonded and uniformed, and wear Incred-A-Shred issued badges. We require all employees to participate in drug testing upon hire and to submit to random drug testing during the term of their employment. All employees are background checked, fingerprinted, and have passed a battery of security clearances.
** Fast, reliable, secure onsite electronics and paper destruction services.
Testimonials
"I would highly recommend Incred-A-Shred to everyone (and I did). Their service is excellent, fast, and reliable and everyone was so friendly and helpful. I cannot put into words how incredible and valuable their services are."
